Privacy & Cookie Policy

Last updated: March 11, 2026

This Privacy & Cookie Policy explains how ServiceHub collects, uses, stores, and protects personal data when you access our services. It also describes the cookies and similar technologies we use, how you can control them, and the rights available to you.

1. Who we are

ServiceHub is a platform for managing audits, education plans, surveys, and related operational workflows. Your organization may administer your account and permissions within ServiceHub.

Our primary business address and privacy contact are:

InnoVision Hub

Compass Group Danmark A/S

persondata@compass-group.dk

2. The data we collect

• Account data: Name, email address, organization, authentication status, and account preferences.
• Authentication data: Credentials you provide, verification codes, and identity data received from Microsoft or Google if you choose social sign-in.
• Service usage: Actions taken in the platform (for example, form submissions, survey responses, audit updates), device and browser information, language preferences, IP address, and timestamps.
• Diagnostics and security: Error details and technical context captured through our Sentry error-monitoring service.
• Support communications: Information you provide when contacting support or administrators.

3. How we use your data

• Provide and secure the ServiceHub platform, including authentication and access control.
• Deliver features such as surveys, audits, education plans, and customer reporting.
• Detect, prevent, and investigate fraud, abuse, or security incidents.
• Improve reliability and performance through diagnostics and analytics (for example, Sentry error monitoring).
• Communicate with you about your account, security updates, and service-related notices.
• Comply with legal obligations and enforce our terms.

4. Cookies and similar technologies

We use essential cookies to run the service securely and remember your choices. These cookies are required for the platform to function:

When you sign in with Microsoft or Google, those providers may set their own cookies during the login process. Our Sentry error monitoring uses in-app storage to capture technical diagnostics and does not place marketing cookies. You can control cookies through your browser settings; blocking essential cookies may prevent the service from working.

5. Sharing and transfers

• We share data with Sentry solely for error monitoring and stability.
• Identity data may be exchanged with Microsoft or Google when you use social sign-in.
• We may share information with service providers that support hosting, security, and communications under appropriate safeguards.
• We may disclose data when required by law or to protect the rights, safety, and security of users and the service.

6. Data retention

We retain personal data for as long as necessary to deliver the service, fulfill the purposes outlined above, and meet legal or regulatory requirements. Session cookies expire automatically based on their lifetime; account data is retained while your organization maintains an active account, unless deletion is requested or legally required.

7. Your rights

You may have the right to:

• Access the personal data we process about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal or contractual obligations.
• Object to or restrict processing in certain circumstances.
• Receive a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local data protection authority.

8. Security

We apply technical and organizational measures to protect your data, including authentication controls, encryption in transit, session management, and monitoring through Sentry to detect issues promptly.

9. Contact

To exercise your rights or ask questions about this policy, please contact your ServiceHub administrator or the privacy contact designated by your organization.

10. Updates

We may update this Privacy & Cookie Policy to reflect changes to our practices or legal requirements. Significant changes will be communicated through the ServiceHub interface or your administrator.